FAQ

 

What is your delivery schedule?

Ottawa and Muskegon County will be delivered Sunday afternoon/evening. Kent County will be delivered Monday afternoon/evening.

Will I be charged for delivery? 

Orders over $70 will be delivered for free. If your order does not reach the minimum you be charged a flat fee of $8. 

What if I won't be home to receive my delivery?

We will leave your meals in the designated area (porch, garage, front desk, etc). We recommend leaving a cooler or insulated bag for your meals if you know you will not be home. There is an area to indicate special delivery instructions when you complete your customer profile. Please specify if you would like your meals at a different entrance, inside the garage or covered porch, at the front desk, etc.

What if my zipcode is not eligible for delivery?

We are constantly expanding our service area. Please contact us if you live in Michigan and want delivery from Lifefuel! Contact us here

 

What if I want to choose my meals every week?

With our Automatically Recurring Meal Plans your meals are selected for you by our certified dietary manager and professional chefs. Meals are selected based on your specified dietary preferences. Please be specific so we may choose the meals you will enjoy the most. 

You may change your meal selections each week before your invoice is processed by following these steps 

Log into your account, Use the calendar to select your upcoming invoice,. Use the trash can symbol to delete items and the add on tab to add new items. You may only update your meals on upcoming invoices. 

With our One Time Purchase option you will manually select meals from our current menu. If you have very specific likes, dislikes or dietary intake requirements we recommend this option. 

 

Do you accommodate dietary restrictions? 

We pay careful attention to any food sensitivities or specialization that may be indicated. A variety of meals are offered including paleo, gluten-free and vegan.

You can also indicate any food sensitivities or personal preferences at checkout.  If we notice an issue we will reach out to you to make a substitution.

 

What if I have food allergies?

Make sure to let us know about any food allergies you may have at checkout.  There is an "Additional Information" section at checkout where we ask you for your allergies.

 

When can I start?

Start ordering any time.

Orders in by Wednesday at midnight of each week will be delivered the following Sunday evening or Monday evening based on our delivery schedule. 

When will I be billed?

For One Time Purchases:

You will only be billed after you have selected meals for the week. There is no recurring charge.

For Recurring Meal Plans:

You will be billed weekly on the day your began your subscription. For example if you signed up on Wednesday you be billed every Wednesday.

 

How do I cancel or pause my subscription?

You may access your customer account and cancel or pause at anytime. Simply log into your account, access the tab labeled "Current Plans". Select Cancel under your current subscription, you will be offered the choice to cancel or pause. 

Where do our ingredients come from?

We strive to responsibly source our ingredients including many local farms and producers. When local produce is not available we work with local distributors to source commercial organic ingredients. Here is a list of local producers we currently purchase from

Earthkeeper Farm, Certified Organic

Green Wagon Farm, Certified Organic

Hope Farm, Organic Practices

Ingraberg Farms, No-spray

S&S Lamb, Pasture Raised Beef & Lamb

River Valley Farms, Pasture Raised Chicken, Turkey & Eggs, Free Range Pork

Any other questions?

Drop us a note at meals@lifefuelbyvault.com